September 27, 2022
Good afternoon, Bruce –
I hope this email finds you well.
I would love to complete a review about my experience with Sunshine Drapery, but before I do so, can you look to see the names of our installers? I am disappointed in myself that I did not write down their names. 3 gentlemen came to my home last Wednesday for installation.
I am beyond thrilled with my experience from start to finish. I walked into your store (Sunset Hills) and was met with a smiling face who spoke with me in great detail about my project showing me book after book of ideas, patterns and materials. She even allowed me to check-out books to view the samples in my home. She worked with my busy schedule to find me the perfect designer to come to my home. **I wish I would have gotten her name as well**
Catherine (designer) was absolutely amazing to work with and quickly figured out my style and taste. While I enjoy nice things, I do not have any decorating sense to put everything together, nor pick out colors/patterns/material that will mesh well within my home. Catherine asked about my vision and style before going from room to room with me, listening to my likes and dislikes about each. After learning about me, she used her fantastic skills to help me pick out the perfect treatments for each room (shutters, sheers and panels/linens). Her expertise, creativity and design innovation has completely transformed my home into a warm and inviting space. Catherine put me in contact with Sheila who walked me through scheduling the installation. Sheila was wonderful to work with and made the scheduling process seamless. Her great customer service is appreciated.
I already had a great experience from my initial walk-in to the store, then with design and scheduling and continued to be impressed with installation. 3 gentlemen were scheduled for my installation. All 3 were friendly, respectful and professional. They treated my home and space as if it were their own and, in my opinion, went above and beyond paying attention to even the smallest of details (minuscule things that I would not have noticed or even considered).
To cap off a great experience, I have received follow-up calls and/or text from you and your team making sure I am satisfied.
Needless to say, I am now a fan. I will certainly use Sunshine Drapery again in the future, as well as tell my friends and family.
Thank you, and please extend my thanks to your team!